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Last updated: 2 August 2026
Drawdrop is operated by Madaket Labs Pty Ltd (ABN 88 688 376 712). It is a digital platform that enables venues, pubs, clubs, charities, and event organisers to run raffles, silent auctions, lucky door prizes, 50/50 draws, donation pages, and event ticketing — both online and in person. We provide the tools: event creation, ticket and entry management, random winner selection, bidding interfaces, donation collection, payment processing, analytics, and data export. You provide the venue, the crowd, and the prize or cause.
Drawdrop is a tool provider. We are not the gaming operator, lottery provider, auction house, charitable organisation, or promoter. The venue, organisation, or individual creating an event on Drawdrop is the operator and is solely responsible for ensuring their activity complies with all applicable laws and regulations in their jurisdiction.
Drawdrop is available to individuals, sole traders, clubs, associations, companies, and other organisations operating in Australia or the United States. To create an account, you must be at least 18 years of age and have the legal authority to agree to these terms on behalf of yourself or your organisation.
If you are creating an account on behalf of a company, club, or organisation, you represent and warrant that you have the authority to bind that entity to these terms. The entity agrees to be bound by these terms and is responsible for all activity under the account.
You need an account to create events on Drawdrop. Accounts are tied to a venue or organisation. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Drawdrop uses Firebase Authentication, including Google sign-in, to manage account access.
Drawdrop provides a shared staff PIN that allows your staff to sell tickets and manage events on your behalf without needing their own account. The PIN is stored against your venue record and is visible to the account owner.
You are responsible for deciding who receives your staff PIN, revoking or changing it when staff leave, and for any actions taken using it. If you believe your PIN has been compromised, reset it immediately in your dashboard.
Venues connect their own Stripe payment account through Stripe Connect. By connecting, you confirm you are authorised to handle payments on behalf of your venue or organisation for ticket sales, auction payments, donations, and event ticket purchases. Drawdrop does not hold or process funds — revenue flows directly from buyers to your connected Stripe account.
Standard Stripe processing fees (set by Stripe, not Drawdrop) apply to all online payments. Drawdrop does not take a percentage of sales. Online payments support credit and debit cards, Apple Pay, and Google Pay where available.
Venues operating in the United States connect a US-based Stripe account and receive payments in USD. Venues in Australia connect an Australian Stripe account and receive payments in AUD. Currency is determined by the venue's Stripe account region.
Drawdrop supports the following event types:
Drawdrop allows you to group multiple events (such as a raffle, a silent auction, and a donation page) under a single event link. Grouped events share a common landing page, making it easy to promote all activities for a function or fundraiser through one URL or QR code.
Each event within a group retains its own configuration, ticket pool, and results. The venue owner controls which events are included in a group and can add or remove events at any time before the group is finalised.
Beta: Drawdrop is currently free during the beta period. All features are available at no cost. We will notify all users before the beta ends and standard pricing takes effect.
Post-beta pricing: After the beta period, each event will cost a flat $5 creation fee. No percentage of sales, no hidden fees. Drawdrop does not take any percentage of ticket sales, auction revenue, or donations. All revenue goes directly to your connected Stripe account.
Raffle tickets and event tickets can be sold in the following ways:
The payment method (cash, card, or online) is recorded against each ticket for the venue's records. Drawdrop never holds or processes ticket sale funds — all payments flow directly between the buyer and the venue's connected Stripe account.
Ticket buyers are not required to create an account. Only a name is required to purchase a ticket. Phone numbers and email addresses are optional and used for winner notification purposes.
Winners are selected randomly by the Drawdrop platform. The selection process is automated and designed to be fair and impartial. Once a draw has been made, the result is final.
The winner's first name and ticket number are displayed publicly on the event page after the draw. Draws can be conducted live on a big screen for in-venue audiences, or silently via the auto-draw feature.
Drawdrop is not responsible for disputes between venues and ticket holders regarding prizes, ticket validity, or draw outcomes.
Drawdrop offers an auto-draw feature that allows venue owners to schedule a draw to occur automatically at a specified date and time. When the scheduled time arrives, the platform automatically selects a winner using the same random selection process as a manual draw.
Auto-draws are processed by a server-side scheduled task (cron job). While we make every reasonable effort to execute auto-draws at the specified time, minor delays may occur due to system load. The venue owner is responsible for setting the correct draw time and ensuring tickets have been sold before the scheduled draw.
Once an auto-draw has been executed, the result is final and subject to the same terms as a manually triggered draw. Winners are notified automatically via SMS and/or email if contact details were provided.
Drawdrop provides a donation page feature that allows venues and organisations to accept online donations for a specified cause. Donations are processed through Stripe and flow directly to the venue's connected Stripe account.
Drawdrop is not a charitable platform. We do not verify the charitable status of any organisation, nor do we issue tax receipts or deductible gift recipient (DGR) documentation. The venue or organisation is solely responsible for ensuring that any claims made about the charitable nature of donations are accurate and comply with applicable laws, including the Australian Charities and Not-for-profits Commission (ACNC) requirements or equivalent US regulations.
The venue or organisation is responsible for providing any tax documentation, receipts, or acknowledgements to donors as required by law.
Drawdrop's event ticketing feature allows venues to sell entry tickets to events, functions, and gatherings. These are admission tickets granting entry to an event — they are distinct from raffle tickets used in prize draws.
Event tickets can be configured with multiple tiers and pricing levels. Tickets can be sold online or at the door. The venue is responsible for managing entry, verifying tickets, and handling any event-related logistics.
Drawdrop sends notifications to ticket buyers and winners via SMS (through Twilio) and email (through SendGrid). If a ticket buyer provides a phone number or email address, they may receive notifications including winner announcements, bid updates, and donation confirmations.
Standard carrier rates may apply to SMS messages received by the recipient. Drawdrop does not charge for sending notifications. The availability and delivery of SMS and email notifications is not guaranteed.
Drawdrop provides venue owners with analytics and reporting tools, including revenue summaries, payment method breakdowns, staff sales leaderboards, and event performance metrics. These analytics are computed from data stored on the platform and are available through the venue dashboard.
Venue owners can export event data, including ticket records, bidding history, donation records, and sales summaries, in CSV format. Exported data is generated on-demand and delivered as a file download. You are responsible for the secure handling and storage of any data you export from the platform.
As the operator of an event on Drawdrop, you are responsible for:
Raffle, auction, and gaming laws vary by state, territory, and country. Before running an event you should check:
This is general guidance only, not legal advice. Drawdrop does not verify permits or compliance on your behalf. If you are unsure, seek independent legal advice before creating an event.
All content, design, code, and branding on the Drawdrop platform is owned by Madaket Labs Pty Ltd or its licensors. You may not copy, reproduce, or redistribute any part of the platform without our written permission.
You retain ownership of any content you upload to Drawdrop (such as venue logos, prize images, or auction item photos). By uploading content, you grant Drawdrop a non-exclusive, royalty-free licence to display that content on the platform for the purpose of running your events.
Drawdrop is provided "as is" and "as available." We do our best to keep things running smoothly, but we do not guarantee uninterrupted or error-free service.
To the maximum extent permitted by applicable law (including Australian Consumer Law), Drawdrop, Madaket Labs Pty Ltd, and its directors, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost revenue, lost profits, missed draws, failed auto-draws, undelivered notifications, data loss, or business interruption arising from your use of the platform.
Our total liability for any claim arising from or related to the platform is limited to the amount you paid to Drawdrop in the 12 months preceding the claim.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law or other applicable mandatory consumer protection laws.
During the beta period, there are no creation fees to refund. Post-beta, the per-event creation fee is non-refundable once an event has been created. If something goes wrong on our end and your event cannot run as expected, contact us and we will work with you to resolve the issue, which may include a credit or refund at our discretion.
Refunds for ticket purchases, auction payments, and donations are the responsibility of the venue or organisation that received the payment. Drawdrop does not process refunds on behalf of venues.
You may close your account at any time by contacting us. We may suspend or terminate your account at our discretion if we believe you have breached these terms, used the platform for unlawful purposes, or engaged in conduct that could harm Drawdrop or its users.
Upon termination, your access to the platform will be revoked. Any events that are in progress at the time of termination may be cancelled. We are not liable for any losses arising from account suspension or termination.
These terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising from or relating to these terms or your use of the platform will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. For users in the United States, these terms are subject to applicable federal and state laws in your jurisdiction, but the governing law remains Australian law to the extent permitted.
We may update these terms from time to time. If we make significant changes, we will notify you via email or through the platform. Continued use of Drawdrop after changes are posted constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.
Questions about these terms? Email us at hello@drawdrop.dev